Shipping & Returns

We offer free shipping on all orders over $75!


Returns & Cancellation Policy:
Order processing time is an estimated 5 - 15 business days. All returns must be made within 30 days of date of purchase and must be unused, uninstalled, and in its original packaging in the same condition it was received in. We offer free shipping in the USA only (excludes Hawaii, Alaska, Puerto Rico or Military bases) Many companies charge a restocking fee ranging from 10 - 25% of the order. We charge no restocking fees. If the item you ordered wasn't to your expectations or you realized the size or decor wasn't what you thought it should be you can return it for a refund within 30 days of the date of purchase for a refund or exchange excluding our shipping & handling costs. Please note that all returns consisting of products that were eligible for free shipping will still have our acutal outbound shipping costs deducted from your return. It is the buyers responsibility to incur the cost of shipping on any returns unless it is an error on our part, damaged in transit, or defective in some way. Absolutely no returns will be allowed after 30 days. Sometimes the photo will show a different color than the label or product description. It's the buyers responsibility to verify any discrepancies. All sales are final on custom made items or items on special and are non refundable. To ensure that your return is handled promptly please call us @ 877-711-LAMP(5267) through the hours of 9am - 5pm central standard time or email us at info@transglobe-lighting.com. All returns must be accompanied with a Return Merchandise Authorization which our customer service team will assign for you. You will not receive credit without a Return Merchandise Authorization. If you place an order and cancel prior to shipping time a full refund will be issued. Any cancellations must be done by phone @ 1-877-711-LAMP(5267). Please do not place any cancellation requests via email as we may not get to it on time and do not take responsibility for such requests via email. Any cancellation requests after we ship out your order becomes the responsibility of the buyer and must abide by the same rules that are applicable for all returns. We retain the right to cancel any orders that have pricing errors.
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